Cancellation and Refund Policy
Patilfisheries.com reserves the right to fully or partially cancel any order which may be due to but not restricted to the below reasons and in each of these cases the customer will be contacted and informed of the same.
– Unavailability/Partial availability of Products(s)
– Issues with receipt of payment
– The customer contacts patilfisheries.com and asks to cancel the order
Full or Partial Refunds as per the situation will be processed through the same mode by which payment was made by the customer or via NEFT based on our discretion. Refunds will be processed within 30 Working Days.
Cancellation by Customer :
Cancellation requests can be raised only before the time we ship your order. Once your product has been shipped, you can’t make a request for cancellation. If you wish to cancel your order, you can do so by sending a mail to patilfisheries87@gmail.com with the subject line ORDER CANCELLATION REQUEST: Order No <Order No you want to Cancel > (E.g. ORDER CANCELLATION REQUEST: Order No ABCD1234). Once we receive a cancellation request, a refund will be processed (Deducting the Transaction Fees of the Payment Aggregator of 2%) through the same mode by which payment was made by the customer or via NEFT based on our discretion. Refunds will be processed within 30 Working Days.
Damaged or Defective Merchandise :
In case a product shipped from kiyokio.com turns out to be defective or was damaged in transit, you must share an unboxing video as proof otherwise we can’t replace the product. You may return your original merchandise within 2 days from the date of delivery in its original condition with all the packaging intact as per our returns policy. You may opt to get a replacement piece of that item (subject to stock availability) or request a full refund. Your refund will be processed within thirty days of the receipt of returned goods. In all the above cases kiyokio.com will not bear any shipment cost.
Disclaimer :
The information contained on this website is for general information purposes only. The information is provided by patilfisheries.com. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk